OUR SHIPPING POLICY

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Last updated: 24 June 2024

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ORDER PROCESSING

Orders from the website will be processed with a cut-off on every Friday at 23:59, for shipping on the following Monday. You should expect to receive an email at the nominated email address within 24 hours confirming the order.

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​DELIVERY

Orders are delivered using the Express Post service from Australia Post, with typical delivery times indicated as:

Australia Post metro and CBD areas: 1-2 business days

Australia Post regional and rural areas: up to 5 business days

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​We do not ship to PO Boxes, all delivery address must be a residential or business address where someone can take delivery of the package. If no one is there to take delivery, Australia Post will leave it in a safe place or it will be taken to a post office for safe keeping.

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It is your responsibility to ensure that the delivery address is attended, or if it is unattended, you assume responsibility for the package if it is left in a safe place by Australia Post. ​We cannot be held responsible for the package if it is left in a safe place by Australia Post.

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​​CANCELLATION AND MODIFICATIONS

We understand that sometimes plans change and you need to cancel or modify your order. We will endeavour to accommodate reasonable cancellation or modification requests, but we reserve the right to decline cancellation or modification requests if the order has already been fulfilled and shipped.​​

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SUSTAINABLE PACKINGING

The Cookie Engineer aims to be a sustainable company and has sourced eco-friendly packaging for your order. When your order arrives, feel good knowing that:​

• Outer mailer bag is home compostable;

• Inner mailing box and wrap are recyclable and compostable;

• Inner card is fully recyclable; and

• Your cookies are individually wrapped in 100% recyclable bags.

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CONTACT US

If you have any questions or concerns at any time about our shipping policy, please contact us at info@thecookieengineer.com and we will respond within 48 hours.